<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Uninstall PRTG Products

The uninstall process has six steps—whether or not you are uninstalling an entire PRTG Network Monitor installation, a single PRTG Desktop installation, or a PRTG Remote Probe installation. Use the Windows uninstall routines to remove the PRTG software from your system.

Step 1

From the Windows Start Menu, run Uninstall PRTG Network Monitor or Uninstall PRTG Desktop, or open your Windows Control Panel and select the desired entry in the Programs and Features section. For uninstalling a PRTG remote probe, only the second option applies. Depending on the installed products, not all uninstall programs are available.

Step 2

If asked, confirm the question of the Windows User Account Control with Yes to allow the program to uninstall. The software uninstall dialog will guide you through the uninstall process.

Step 3

Confirm the removal of the software by clicking the Yes button.

Uninstall PRTG Network Monitor Step 1

Uninstall PRTG Network Monitor Step 1

Step 4

Wait while the software is being removed.

Uninstall PRTG Network Monitor Step 2

Uninstall PRTG Network Monitor Step 2

Step 5

Confirm a system restart by clicking the Yes button.

Uninstall PRTG Network Monitor Step 3

Uninstall PRTG Network Monitor Step 3

Step 6

After restarting the system, the software is removed, but there will still be some custom data in the PRTG program folder. If you have uninstalled an entire PRTG Network Monitor installation or a remote probe installation, your monitoring data is still stored on the system. To completely remove all PRTG data, delete the PRTG Network Monitor program folder as well as the Paessler\PRTG Network Monitor folder in your data path.

icon-book-arrowsFor more information on where the data is stored, see section Data Storage.

Step 7

During the installation of PRTG, a component called Npcap is also installed on your system. After uninstalling PRTG, this feature needs to be uninstalled manually. To do so, open your Windows Control Panel and select <%P_NPCAP_VERSION%> in the Programs and Features section. Click Uninstall to remove this feature from your Windows system.

icon-i-round-redIf you updated to PRTG Network Monitor 19.2.50, you also need to manually uninstall the Npcap loopback adapter.

More

Knowledge Base: Can we remotely and silently uninstall a Remote Probe?

 

Installing the Software—Topics

Keywords: Install,Install Uninstall